Employment Opportunities

Elo is an aggressive, high-technology company offering an exciting professional working environment and benefits package.

Locations: Fremont, California | Europe

Elo TouchSystems
Human Resources Department
41752 Christy Street
Fremont, CA 94538

Tel: (423) 220-4280
Fax: (423) 220-4263
E-mail: tmcwhirt@elotouch.com

Now hiring in Fremont location:

• Engineering Positions
• Operations and Manufacturing Positions
• Sales and Marketing Positions
• Human Resources/Finance Positions

Engineering Positions
• Engineer, TouchMonitor Engineering—The responsibilities of this position include: Performing design and integration of monitor/controller/touchscreen combinations; Determining optimum mechanical and electronic modification necessary to integrate Elo touchscreens into PC monitors; Performing system testing and trouble shooting; Determining methods of implementing modifications that comply with regulatory requirements and minimize manufacturing costs; Participating in the evaluation of new monitor (both CRT and flat panel) platforms; Participating and recommending monitor vendor design changes to optimize performance and manufacturing impact; Leading multidiscipline teams in the development of touchscreen monitors; Participating in quality improvement initiatives. Qualifications include: BS degree with five years experience as a display engineer required; Knowledge of CRT and Flat Panel Displays, and EMC and Safety compliance; Ability to lead multidiscipline teams in the development of touchscreen monitors; Ability to effectively communicate both written and orally; Strong understanding of monitor circuits; Understanding of PC operating systems and peripherals; Understanding of mechanical design principles including the use of Autocad desirable; Familiarity with project tracking tools such as Microsoft Project desirable.

• Engineering Technician—The Engineering Technician will coordinates and build prototypes surface acoustic wave and resistive touch screens; support projects for Elo R & D and Raychem R & D; perform tests, collect data and prepare reports. The tests will include signal quality, EMI susceptibility, temperature, humidity, chemical resistance, linearity and abrasion resistance. Qualifications include: AS degree in appropriate field or equivalent; Minimum of eight years of on-the-job experience; Experience in building engineering prototypes; Able to use basic test equipment such as multimeters, oscilloscopes, and hand tools such calipers, soldering irons, drills, etc; Experience performing tests, collecting data, and preparing reports; Must read schematics, drawings and procedures; Able to use Microsoft Word and Excel, and Mfg/Pro (desirable).

• Designer/Drafter—Responsibilities include: Prepares layouts, assembly and detail drawings for new or improved products; prepares drawing packages for all touchscreen and monitor products; creates designs from verbal instructions, rough sketches or marked-up drawings; prepares isometric views as required; requests part numbers, submits drawing releases and initiates change requests; accesses Mfg/Pro part descriptions and bills of material; designs sheet metal brackets; assists in the follow up of prototype construction with outside venders; keeps abreast of developments in CAD equipment. Requirements include: Associates degree in mechanical drawing or equivalent; minimum of two years of on-the-job drafting experience; experience preparing drawings of sheet metal, machined, molded and cable parts; experience using 2D AutoCAD.

• Software Engineer—The Software Engineer will design, develop, and test software drivers and applications. Specific responsibilities include working with Product Management to create schedules to realize product objectives while utilizing input from customers and Technical Support personnel to solve issues before and after a sale, managing source code revisions and document changes and enhancements, researching new and updated operating system platforms, developing alpha and beta level drivers and application software during the release periods of these operating systems, attending industry conferences on device driver and application environments, performing testing of new hardware products and provide feedback to pertinent departments, and evaluating software development tools (compilers, debuggers, configuration management tools, class libraries, etc.) for general use by the department. This position requires a technical degree or equivalent experience, experience programming in C, C++ (using MFC and Windows API), and assembly language. Experience in the development of device drivers for at least one of the following platforms is desirable: Windows, Windows NT or Windows 95. Software development experience with Macintosh, UNIX, and OS/2 is a plus.

• Software Test Engineer—The Software Test Engineer validates and verifies that software components work properly, Designs, develops, maintains, and supports test strategies, test procedures and test software for internally and externally developed software deliverables, and configures test systems with released and beta versions of operating systems. Additional responsibilities include: Perform testing of new products and document results; Manage software product test lab; Configure lab systems; Collect and document software problems in a bug tracking system; Manage beta test programs; Provide technical information and training to company personnel and sales representatives; Travel to customer locations to perform on-site testing as necessary; Aid in the development, review, and editing of all technical material; Provide work leadership, technical assistance, and guidance to less experienced technicians; Serve on special teams as required. Qualifications include: Technical degree or equivalent experience; Experience in a high technology environment with expertise in software product testing is desirable; Experience with configuring and troubleshooting personal computers; DOS and Windows experience; Macintosh, Windows NT, and OS/2 experience desirable; Programming skills a plus; Must have good written skills.

• Electrical Design Engineer—The Instrumentation Design Engineer will take primary responsibility for design, maintenance, and calibration of electronic instrumentation used in the design and manufacture of surface acoustic wave touchscreens. In addition this person will analyze and design improvements for current and future systems, work with manufacturing, quality assurance, and product design engineers to define instrumentation requirements and to translate those requirements into the next generation factory instrumentation, provide training to manufacturing, quality, and technical support personnel. This position requires a Bachelor’s degree (with Master’s preferred) in electrical engineering, ten or more years experience in the design of process control instruments or similar electronic products, and familiarity with project management techniques.
  Sales and Marketing Positions

• Marketing Policies Analyst—Job responsibilities for this positions include: develop and implement a pricing strategy for all sales channels; provide contract and business review for key activities; work closely with sales and customer service to develop customer focused policies for doing business with Elo; develop and work with sales to develop key business practices for business partners. This includes: terms and conditions for distributors, OEM and other sales channels. Requirements include: 5-7 years business experience; Knowledge of PC business; Excellent written and analytical skills; Prior pricing, business negotiations experiences; Extensive experience dealing with multiple sales channels; Some experience with legal agreements.

• Marketing Manager, Retail Market—Responsibilities for the Marketing Manager include: Establishes marketing strategy and develops and implements marketing plans for the Retail Market (General Merchandise, Fast Food, Fine Dining, Convenience Store & Gas Stations, Grocery & Supermarkets, Hospitality, etc.) market consistent with overall company strategy; Conducts or directs market research to support strategy development; Works in conjunction with product line management to implement marketing strategy through products and services; Analyzes trends associated with strategic markets; Develops and implements processes and metrics to measure the success of marketing plans; Participates in TQM and ISO 9001 related activities; Directs participation in appropriate trade shows. Visits customers as appropriate; Proposes and implements continuous improvement programs in the marketing area by reviewing product literature, marketing collateral, and internal systems. Qualifications include: Four year technical degree preferably in a physical science, engineering or computer science and comparable work experience in a technical field or a marketing or business degree with extensive experience in the marketing of technical products; MBA highly desirable; Minimum of 7 years experience in the marketing of technical products to the above mentioned markets with experience in information technology preferred; Minimum of 3 years should be in technical product marketing or product management; Prior experience with computer peripheral products is highly desired; Working knowledge of TQM and ISO 9001; Highly motivated results oriented, having the ability to lead teams and set priorities in a dynamic environment; Approximately 30% travel.

• Product Manager, AccuTouch—Responsibilities include: establishing marketing strategy and developing and implementing product marketing plans for the AccuTouch product line; establishing marketing strategy for the Point-of-Sale, Industrial and Medical Markets; managing the AccuTouch Product Line; working in conjunction with the sales force to determine product/service needs, pricing, and terms for major accounts; working with operations, engineering, sales, and finance to coordinate the development of products/services; analyzing trends associated with strategic accounts and markets; participating in TQM and ISO 9001 related activities; working shows and visiting customers as appropriate; proposing and implementing continuous improvement programs in the marketing area by reviewing product literature, marketing collateral, and internal systems; supervising Assistant Product Manager. Requirements include: Four year technical degree preferably in physical sciences; engineering or computer science and/or comparable work experience in a technical field; MBA desirable; minimum of 7 years experience in the information technology industry preferred; minimum of 3 years should be in technical product marketing or product management; prior experience with computer peripheral products is highly desired; working knowledge of TQM and ISO 9001; highly motivated, results oriented, having the ability to lead teams and set priorities in a dynamic environment. This position requires approximately 30% travel.

• Product Manager, Displays—Responsibilities include: working with operations, engineering, sales, and finance to coordinate the development of new display (CRT & FPD) products; managing special projects for the product marketing department; working in conjunction with sales force and product line managers to determine product/service needs; pricing and terms for custom programs; assisting sales managers with product marketing related issues; analyzing trends associated with strategic accounts and markets; participating in TQM and ISO 9001 related activities; working trade shows and visiting customers as appropriate; proposing and implementing continuous improvement programs in the marketing area by reviewing product literature, marketing collateral, and internal systems. Requirement include: Four year technical degree preferably in Engineering or Computer Science and/or comparable work experience in a technical field; CRT and FPD display experience preferred; minimum of 3 years experience in the information technology industry preferred; minimum of 1 of the 3 years should be in a customer contact related position; prior experience with computer peripheral products is highly desired; sales and/or product management experience preferred; working knowledge of TQM and ISO 9001; self starter having the ability to work independently and set priorities in a dynamic environment. This position requires approximately 20% travel.

• Product Line Manager, Outsourced Solutions—Responsibilities include: establishing marketing strategy and developing and implementing product marketing plans for outsourced solutions that compliment Elo’s strategic vision; managing outsourced product lines; working in conjunction with sales force to determine product/service needs, pricing and terms for major accounts; working with operations, engineering, sales and finance to coordinate the development of products/services for major accounts and strategic market needs; analyzing trends associated with strategic accounts and markets; participating in TQM and ISO 9001 related activities; working trade shows and visiting customers, suppliers and strategic partners as appropriate. Requirements include: Four year technical degree preferably in physical sciences, engineering or computer science and/or comparable work experience in a technical field, MBA desirable; minimum of 5 years experience in the information technology industry preferred; minimum of 3 years should be in technical product marketing or product management; prior experience with computer peripheral products is highly desired; experience working with distribution/resale preferred; working knowledge of TQM and ISO 9001; highly motivated, results oriented, having the ability to lead teams and set priorities in a dynamic environment. This position requires approximately 30% travel.

• Applications Engineer—Responsibilities include: providing on site technical support to sales force in all phases of the sales cycle; assisting customers in application design using Elo TouchSystems products; solving customer application problems; training customer and sales force on product hardware and software; providing feedback to marketing and development on customer technical and application requirements; designing and supporting product demonstrations for trade shows and sales presentations; initiating and implementing product line enhancements to support custom touch projects and to enhance the standard product line; keeping abreast of issues in the key markets of touch: displays, multimedia, public access kiosk market, industrial, and medical; providing ongoing feedback on customer concerns and opportunities for product or service improvements; participating in new product development and continuous improvement teams as technical liaison; assisting development in testing of new product offerings. Requirements include: BS degree in electrical or mechanical engineering with a minimum of three years experience in design and/or troubleshooting of electro-mechanical systems; experience managing engineering projects in a project team environment; understanding of DOS and Windows operating systems; experience creating batch files and some programming experience preferred; experience working with external customers in a technical liaison/application support role highly desirable; familiarity with TQM processes, team problem solving and ISO practices; superior communication and presentation skills. This position requires approximately 30-50% travel.

• Applications Engineer, Working Manager—Responsibilities include: Provide on site technical support to sales force in all phases of the sale cycle, from initial calls through application startup, rollout and post installation problem resolution; Assist customers in application design using Elo TouchSystems products; Solve customer application problems; Train customer and sales force on product hardware and software; Provide feedback to marketing and development on customer technical and application requirements; Manage applications engineering and technical support teams; Establish and improves processes and metrics for technical support function; Contribute to design and support product demonstrations for trade shows and sales presentations; Initiate and implement product line enhancements to support custom touch projects and to enhance the standard product line; Keep abreast of issues in the key markets for touch: retail point-of-sale, retail point of information, industrial, medical, entertainment; Provide ongoing feedback on customer concerns and opportunities for product or service improvements; Participate in new product development and continuous improvement teams as technical liaison; Assist development in testing of new product offerings. Qualifications include: BS degree in Electrical or Mechanical Engineering with a minimum of five years experience in design and/or troubleshooting of electro-mechanical systems; Experience managing engineering projects and teams in a project team environment; Understanding of DOS operating systems; Experience creating batch files and some programming experience preferred; Experience working with external customers in a technical liaison/application support role highly desirable; Familiarity with TQM processes, team problem solving and ISO practices; Superior communication and presentation skills; 30 - 50% travel.

• Technical Support Engineer—The Technical Support Engineer will respond to technical inquiries from customers by taking the necessary action to resolve problems. Primary assistance is provided over the telephone, but is supplemented by the use of fax machines, the company BBS, CompuServe, and Internet web server. In addition, the engineer will monitor the trends in customer complaints and desires related to product performance, perform hardware and software testing of new products, and train company personnel and sales representatives, and support the Marketing Department by preparing demonstration equipment for customers and trade shows. This position requires a technical degree or equivalent experience, experience in a computer peripheral environment with expertise in electronic circuits, mechanical construction, and configuring and troubleshooting personal computers, and DOS and Windows experience. Macintosh, Windows NT and OS/2 experience is desirable.

• Customer Account Coordinator—The Customer Account Coordinator will handle a high volume of sales order entry, prepare proposals and quotes, work closely with Production Control to plan product shipments, communicate product availability, pricing, terms and conditions and order status to customers, manage customer accounts to include service before, during and after the sale, serve as the primary contact for all customer issues, develop and maintain strong business relationships with customers and various salespersons, build relationships with people via heavy telephone usage. This position requires a BS/BA degree, preferably in business or engineering, a successful work history as a Customer Account Coordinator/Customer Service Rep, excellent written and verbal communication skills, knowledge of Microsoft Office, e-mail and a contact management package preferred. MFG/Pro experience is a plus.

• Telesales Representative—Responsibilities include: Maximize market awareness of Elo product through outbound telephone contact; Call, introduce, and sell Elo’s Input Technology and answer questions concerning Elo’s product; Identify and increase lead/prospect generation; Increase sales and new buying customers through outbound calling; Identify and refer large volume prospects/leads/customers to Inside Sales; Keep up-to-date contact management profiles on all assigned leads; Maintain current knowledge on the industry and competitive position of the company; Interface and communicate statue etc. with customer/prospect, Inside Sales and Customer Service. Qualifications include: Telemarketing or telesales experience within a high tech environment preferred; Computer literacy, knowledge of Microsoft Office, e-mail , and a contact management package preferred; Excellent written and verbal skills; Knowledge of the Computer High Tech industry is a plus; Bachelor’s degree or equivalent combination of education and work experience required.
  Operations and Manufacturing Positions

• Senior Technician, TouchMonitor Engineering—Responsibilities include: Performing integration of monitor/controller/touchscreen combinations, including assembly and disassembly of monitors; Determining optimum mechanical and electronic modification necessary to integrate Elo touchscreens into standard PC monitors; Performing system testing and trouble shooting utilizing electronics equipment such as oscilloscopes, power analyzers, DVMs, etc; Determining methods of implementing modifications that comply with regulatory requirements and minimize manufacturing costs; Participating in the evaluation of new monitor (both CRT and flat panel) platforms; Implementing TouchMonitor design changes necessary to respond to monitor vendor design changes and minimize manufacturing impact; Participating in quality improvement initiatives. Qualifications include: A.S. degree with five years experience as an electronics technician required ; Basic understanding of DOS and Windows operating systems; and Microsoft Office; Experience must include testing, troubleshooting, reading schematics, writing reports and using basic electronic test instrumentation; Knowledge of CRT and Flat Panel Displays, and EMC and Safety compliance.

• Process Improvement Specialist—The Process Improvement Specialist will support Elo’s continuous improvement efforts by serving as in-house “Resident Quality Consultant”. In addition to the following, will participate in an extensive training/education program leading to Certified Resident Quality Consultant status. Responsibilities include: Serving as the primary statistical methods resource person providing technical assistance where needed (e.g., statistical analysis on products and processes including statistical process control, process capability studies, design of experiments, etc.); Supporting all areas of the company in identifying and resolving process improvement problems; Providing process improvement training to departments and cross-functional teams including a formal 2-day basic quality improvement seminar; Supporting management in managing and maintaining the continuous improvement effort. Qualifications include: B.S. Degree in engineering or technology discipline; Minimum five years quality experience - improvement systems implementation a must; Excellent teaching and leadership skills; Excellent interpersonal and communication skills for interacting with all levels of the company from line operators to top management; Excellent quantitative skills, i.e. math and statistics; Excellent problem-solving skills; Familiarity with key processes within the company; Line management experience preferred; Successful completion of the QualPro Resident Quality Consultant Program; Annual recertification is required.

• Senior Manufacturing Supervisor—The Manufacturing Supervisor will be directly responsible for the operation of touchscreen assembly operations. Through lead assemblers, the supervisor will maintain production schedules, quality of work, training, and job assignments. Additional responsibilities include selecting personnel for employment, upgrading, and transfer and participating on teams to launch new products and improve manufacturing processes. Qualifications include high school education with minimum of ten years experience in manufacturing supervision, or college degree with minimum of five years of experience; experience in working with non-native English speakers; strong experience in training new employees; strong quality orientation; excellent written and oral communication skills; skilled in working in a team environment, selecting personnel to hire, and in developing employees; computer literate; experience with safety and ergonomics is desirable; experience with ISO 9000 systems and documenting work procedures is desirable; experience with workmanship standards, cleanroom operation, and soldering is desirable; experience with rapid ramp-up of production is desirable.

• Repairs Manager—Standard responsibilities include the daily operation and management of the personnel within the Repairs Department. Other duties include working on the Customer Satisfaction Team to resolve customer satisfaction issues in regard to the repairs process; Maintaining the operation and function of the RA Database; Interfacing with the Sales, Customer Service and Direct Customer contacts in resolving repair issues; Working with the Engineering Department in the establishment of new products to ensure all warranty and repair issues are addressed prior to release of new products. In addition the Repairs Manager will be responsible for working with Marketing and Sales in establishing outside repair facilities in the United States and Europe; establishing procedures and processes for tracking of consignment inventories of Elo and controllers within those repair centers; Issuing monthly repair reports to the quality Assurance, Sales, and Technical Support Departments on all failures for the particular product lines; Tracking and reporting of the key measures of the department to the continuous improvement steering committee. Qualifications include: BS degree in Electronics or appropriate field, plus 5 to 10 years experience or an equivalent combination of education and work experience; Knowledge of principles and fundamentals of electronics; Effective use of computers and Microsoft software products; Experienced with ISO 9001 documentation and TQM team development techniques.

• Planner/Buyer—Responsibilities for the Planner/Buyer include: Respond to requests for product delivery from customer service; Commit delivery dates and prioritize production in order to meet deliveries; Release materials required for production from blanket orders; Manage inventory accuracy; Incorporate ECO’s; Print shipment packing lists; Issue and maintain special work orders as required. Requirements are a Bachelor’s degree plus three years of planning experience or an equivalent combination or education and work experience; Outstanding communication skills; Sense of urgency; Ability to juggle and prioritize conflicting demands; Strong team player.

• Senior Technician, Monitor Integration—The Senior Technician assists in the integration of touchscreen products into a variety of video monitors. In addition, the technician will perform specific functions and associated tasks in the process which may include reviewing work orders and collecting parts and materials, identifying cosmetic and functional irregularities with monitors, disassembly of monitors, integrating touchscreens with monitors, and performing final tests and checkout. The position requires an Associates degree in a technical field plus a minimum of four to seven years experience or an equivalent combination of education and work experience. The technician must have a good working knowledge of basic electronics specific to assignment, must read schematics, drawings, blueprints, must be able to use basic test equipment and hand tools such as multimeters, oscilloscopes, soldering iron, hand tools, electric drills, saws, grinding equipment, and other equipment specific to integration, and must have technical knowledge of touch technologies and systems.

• Technician, Monitor Integration—The Technician follows general instructions and guidelines in the performance of technical support activities in the integration of touchscreen products into a variety of monitors. Standard responsibilities include: reviewing work orders, identifying work to be accomplished, and collecting parts and materials; performing cosmetic and functional tests of irregularities in monitors; disassembling monitors; integrating monitors and final check out for cosmetic and/or functional irregularities during the integration process. This position requires an Associates degree in a technical field plus one to two years experience or an equivalent combination of education and work experience, basic knowledge of principles and fundamental of electronics. In addition, this person must learn to read schematics, drawings, etc.

• Technician Assistant, Monitor Integration—The Technician Assistant participates in technical support activities involving the less complex tasks in integrating touchscreen products into a variety of computer/video monitors. The assistant learns to use appropriate test equipment, works under the leadership of a technologist or senior technician in learning some of the standard responsibilities as follows: reviewing work orders and identifying work to be accomplished, collecting parts and materials, identifying cosmetic or functional problems with monitors, disassembly of monitors, integration of touchscreens with monitors, and checking of cosmetic and functional irregularities. This position requires either a high school degree and a general knowledge of a physical science, life science, or engineering discipline generally acquired in 9-12 quarter hours of college plus 2 to 3 years experience or an equivalent combination of education and experience. The position is for an individual with minimum technical skills. Must have demonstrated mechanical and electronic aptitude to learn to operate equipment and computers and to assemble monitors. Must learn to read schematics, drawings, etc. Must be able to operate test equipment.
  Human Resources/Finance Positions

• Controller—Raychem has made a commitment to a strategy of aggressive growth for Elo. With the consolidation of Elo operations into Fremont and the integration of financial activities with Raychem Menlo Park, a controller is needed on the management. Job Responsibilities include: Participate in the development and implementation of strategy; Work closely with Raychem corporate staff on financial issues including tax, treasury, and legal issues; Ensure a capable worldwide financial structure for the company; Evaluate potential worldwide business partnerships and joint ventures; Develop and implement an information systems plan to support rapid growth; Ensure adequate internal controls are in place and operating effectively; Provide a process to facilitate continuous improvement in financial reporting and analysis; Build a strong financial team in Fremont to manage financial planning, accounting, information systems, and management reporting; Develop and monitor the overall financial plans and procedures for Elo TouchSystems. The Controller should have excellent interpersonal, organizational, and analytical skills, strong written and oral communication abilities; and the ability to work as a member of a continuous improvement team. The job requirements include: BA/BS with strong accounting/finance orientation; CPA preferred; Ten years of increasing responsibility in accounting/financial positions, including at least 5 years in a controllership position; Familiarity with high-growth manufacturing companies helpful; Mergers and acquisitions experience desirable; International experience important; i.e., establishing of foreign subsidiaries, international tax and manufacturing; Systems implementation experience; Training and experience in quality improvement systems.

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